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Free Shipping and Returns in Germany Carbon Neutral Shipping

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Frequently Asked Questions

CHANGES AND RETURNS

How can I exchange or return my order?

You have 14 days to make any change or return. If you want to exchange or return your order please e-mail us at hello@nuuwai.com. We will send you further instructions and you will have 14 days to return your order to us.

If you are from Germany returns are free. You will find instructions for your return in your parcel.

As soon as the package is back with us we will transfer your money back. Please be aware that this can take up to 14 days.

Will I have to pay for the return or exchange?

Returns and exchanges are free in Germany. Unfortunately we can’t provide free returns or exchanges outside of Germany.

ORDER

What payment methods are available?

You can pay with your credit card (VISA, Mastercard, AMEX or Maestro), Klarna, Shopify Payments, Apple Pay, Google Pay or Paypal.

Where can I apply my discount code?

Discount codes can be applied during the checkout process. You can only apply one discount code for every order.

How much are the shipping costs?

Shipping costs are calculated automatically in the checkout process.

Click here to see our shipping tabe.

PAYMENT

What payment methods are available?

You can pay with your credit card (VISA, Mastercard, AMEX or Maestro), Klarna, Shopify Payments, Apple Pay, Google Pay or Paypal.

Where can I apply my discount code?

Discount codes can be applied during the checkout process. You can only apply one discount code for every order.

OTHERS

How can you contact us?

Through email: info@nuuwai.com

Or call us at 0049 511-616558-52 (We speak German and English)

Are you a blogger?

We'd love to hear from you! Write to: marketing@nuuwai.com

Want to sell nuuwaï in your store?

Ask for information: vertrieb@nuuwai.com

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