Frequently Asked Questions

CHANGES AND RETURNS

How can I exchange or return my order?

You have 14 days to make any change or return. If you want to exchange or return your order please e-mail us at info@nuuwai.com. We will send you further instructions and you will have 14 days to return your order to us. As soon as the package is back with us we will transfer your money back. Please be aware that this can take up to 14 days.

 

Will I have to pay for the return or exchange?

Returns and exchanges are free in Germany. Unfortunately we can’t provide free returns or exchanges outside of Germany.

 

ORDER

When will you receive your order?

Orders will be processed in 1-3 business days (please be aware that Saturday is not a business day for us). Shipping times depend on the country you are located in.

 

Where is my order?

Once your order is shipped you will receive an e-mail with the tracking information. If there’s any problem with the tracking information we provided you please send us an e-mail to info@nuuwai.com. 

 

Do you have a problem with your order?

Please contact us at info@nuuwai.com and we will solve your problem as soon as possible.

 

How much are the shipping costs?

Shipping costs are calculated automatically in the checkout process.

 

SHIPPING TABLE

Country

Shipping Time

Shipping Cost

Germany

1-3 business days

Free

European Union

5-7 business days

8,99 €

International

10-15 business days

19,99 €

 

PAYMENT

What payment methods are available?

You can pay with your credit card (VISA, Mastercard, AMEX or Maestro), Klarna, Shopify Payments, Apple Pay, Google Pay or Paypal.

 

Where can I apply my discount code?

Discount codes can be applied during the checkout process. You can only apply one discount code for every order.

 

OTHERS

How can you contact us?

Through email: info@nuuwai.com

Or call us at 0049 511-616558-52

 

Are you a blogger?

Write to: info@nuuwai.com

 

Want to sell nuuwaï in your store?

Ask for information: info@nuuwai.com